CUSTOMER SERVICE

OUR PROMISE TO YOU:

“We sell a FEELING, not a product.” - Kim Khanbeigi, President and Passionate Founder

Countless sketches have been drawn up and too many coffee pots have been brewed as we spent hours perfecting our fit.  Our intense passion and commitment fuels us to bring you figure flattering styles.

We promise to provide you with most figure flattering and stylish plus size dresses and separates that are sure to make you feel chic. We are always open to hear our customer’s feedback and are sure to put it to good use.

We promise to always strive to provide the most helpful customer service. If you have questions or concerns about the purchase you have made, or about a style we are here to help! 

Love it or return it! 

If for any reason you are not satisfied with your purchase (no hard feelings, we promise!), you may return or exchange regularly priced merchandise within 30 days.  Please review our Returns/Exchange policy for more detailed information.

IMPORTANT INFORMATION TO NOTE: 



Signature Required:
Please note that a signature is required on all orders of $500 ore more.

TYPES OF DELIVERY:

Standard (Ground):
Standard orders will be processed, pending credit card approval, within four business days (Monday through Friday, not including holidays).

Overnight (Air):
Please note that UPS Next Day Air and UPS 2nd Day Air orders will be shipped the same business day if orders are received by 12 noon PST and credit card authorization is obtained. Please note that overnight delivery is not available for Alaska and Hawaii, PO Boxes, Rural Routes, APO/FPO, and all other orders outside the Continental United States. Also note that we do not offer UPS Air delivery for Saturday delivery. All air orders are shipped via UPS Monday through Friday only.  Please note that it is up to the carrier to determine if a package will be delivered if the recipient is not available for receipt. 

SHIPPING COSTS:

Continental US:
FREE ground shipping BOTH WAYS on orders of $150+ (applies to merchandise subtotal after coupons and discounts, but before tax if applicable).  To request a return label, please email customerservice@kiyonna.com.  All orders less than $150 have a rate of $8.95. 

Alaska and Hawaii:
All shipments to Alaska and Hawaii have a standard shipping rate of $19.95.

US Territories Outside of the Continental US and excluding Alaska and Hawaii (US Virgin Islands, Guam, and American Samoa)
All shipments to these territories have a standard shipping rate of $19.95.

UPS Second Day Air:
Merchandise Subtotal Shipping Charge
$0 - $100 $17.95
$100.01 - $150 $19.95
$150.01 - $200 $24.95
$200.01 - $300 $29.95
$300.01 - $400 $34.95
$400.01 and up $39.95

UPS Next Day Air:
Merchandise Subtotal Shipping Charge
$0 - $200 $39.95
$200.01 - $300 $49.95
$300.01 and up $59.95

UPS Early Next Day Air:
Merchandise Subtotal Shipping Charge
$0 - $200 $44.95
$200.01 - $300 $54.95
$300.01 and up $64.95

INTERNATIONAL:
Please note all International packages are shipped through the United States Postal Service. The 7-10 business day time frame is only an estimate and cannot be guaranteed due to delays at customs. Please also note that payment for taxes and duties at customs is the responsibility of you, the customer.  If the times listed below aren't fast enough, you can always call us at 714-956-5588, ext.0 (Monday - Friday from 9am to 5pm Pacific) and we'll see if we can find a faster service for you!

Priority Mail 7-10 Business Days - To All Canadian Customers
Merchandise Subtotal Shipping Charge
$0 - $300 $29.95
$301+ $44.95

Priority Mail 7-10 Business Days - To All International Customers (excluding Canada)
Merchandise Subtotal Shipping Charge
$0 - $300+ $44.95

Satisfaction Guaranteed

Your satisfaction with Kiyonna merchandise is guaranteed. If for any reason you are not satisfied with your purchase, you may return or exchange regularly priced merchandise within 30 days. This date will be clearly marked on the front side of your packing slip. Please note that returns received later than this posted date will be eligible for store credit only for a period of an additional 30 days if the item is still being sold on Kiyonna.com in the applicable color and size. Store credit will reflect the most current sales price listed. Any merchandise received after 60 days will be automatically returned to sender. SALE merchandise is eligible for returns and exchanges within the allotted 30 day period. FINAL SALE merchandise will not be accepted for return or exchanges. (Please note: if final sale items are returned a restocking fee may be applied at 30% and merchandise credit issued for the current price listed on the Kiyonna website.) FINAL SALE merchandise is marked "Final Sale" on the website.  BRIDAL MERCHANDISE is returnable for a full refund within 15 days of the purchase date.  Kiyonna accepts returns on this garment if the dress is unworn, unwashed, unaltered, and have original tags attached.  If after 15 days, a merchandise credit will be issued. Please note that we do not accept coupons on bridal dresses or custom orders.
 

Please note that shipping charges are non-refundable.

For orders placed directly on www.kiyonna.com, we offer FREE shipping BOTH WAYS on orders of $150+ (applies to orders within the Continental US where subtotal is $150 or more after discounts and coupons but before tax).  If your order was placed on www.kiyonna.com and you'd like to request a return label, please contact customerservice@kiyonna.com.  Please note that we do not offer return labels for orders placed on other websites. 


All returned items must be in their original condition with all hang tags and labels attached. Any items returned in any condition other than in that originally sent will not be eligible for return, credit, or exchange. (i.e. deodorant stains, smoke smell, pet hair and pet stains) We recommend that you send your return via an insured carrier. We are not responsible for lost returns. No items may be returned to any specialty stores carrying Kiyonna.

If you would like to exchange an item and are within the U.S., shipping is complimentary (valid on Standard Shipping only.) Expedited shipping service is available for an additional fee. In the case where a customer requests a second exchange, a standard shipping fee will be charged for the second exchange shipment. Please note that all exchanges will be processed within 24-48 hours of receipt.

Please note that International customers will be charged a standard shipping fee for all exchanges. That fee will be determined by country and order size.
 

All returns or exchanges must be sent to the following address:

Kiyonna Clothing, Inc.
Attn: Returns Dept.
1315 N. Brasher St.
Anaheim Hills, CA 92807

If you need more information, please feel free to call us at 1-888-KIYONNA (1-888-549-6662) or 1-714-956-5588 Monday through Friday, 9 a.m. to 5 p.m. PST. You may also reach us by email at customerservice@kiyonna.com.

CREDIT CARD REFUNDS:

Credit Card refunds will be placed on the credit card used for the original purchase. Shipping and handling charges are non-refundable. Please allow 30 days for the credit to be processed. (Please note it may take up to 10 days for the credit card company or bank to show the refund on your account) Shipping charges will only be refunded if the wrong item is sent. (Please note that if merchandise credit is used for any part of your Kiyonna order and a return is made the merchandise credit will be refunded first and the remainder refunded to the credit card used for the order.)

CANCELLATIONS:

Cancellations must be made within 24 hours of placing an order.  We will do our best to make sure the order does not ship, however, this is not guaranteed.  If you change your mind and we have already shipped your package, you are responsible for any shipping fees you originally paid when you placed your order, and you can refuse the package at the time of delivery.  Once we receive the package back to our warehouse, the order will be processed as a return and you will be refunded in 7-10 business days. 
 

PAYMENT OPTIONS:

Kiyonna currently accepts Visa, MasterCard, American Express, Discover and Paypal. We do not accept checks or cash. If you choose to pay by credit card, your purchase will be charged when the order is shipped.

PAYMENT POLICIES AND SALES TAX:

Pricing policy

Our online merchandise prices are typically the same as those in the stores which carry Kiyonna.

Sales Tax

We charge required local and state taxes for California only. The appropriate amount will be applied to your order when it is totaled by our computer system.

 

FINDING THE RIGHT SIZE:

Remember, these measurements are approximate. Keep in mind that some of our clothes tend to be fitted. Therefore, refer to the above measurement chart and choose your size accordingly.

It's hard to know what a style will look or fit like when you can't try it on. A good way to make sure is to buy 2 or 3, and simply return the ones you don't want. Click here for our return policy.

 

Welcome to Kiyonna Online ("Site"). Please review the following terms of service that govern your use of the Site (the "Agreement"). Please be aware that your use of the Site constitutes your agreement to be bound of the following:

General

Kiyonna reserves the right to changes the terms of service of the Site at any time. Kiyonna may also, from time to time, change, move, delete portions of, or add to, the Site.

Site Contents

Unless otherwise noted, all material including images, illustrations, designs, icons, photographs, and written and other materials that are part of the Site (collectively, the "Contents") are properties of Kiyonna.

The Contents of the Site and the Site as a whole are intended solely for non commercial personal use by the users of the Site. As such, you may not reproduce, copy or download any of the Contents contained within the Site for anything other than personal use.

User Comments and Feedback

All comments, feedback and other submissions disclosed, submitted or offered to Kiyonna in connection with your use of this site (collectively, "Comments") shall remain the property of Kiyonna.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal property right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

Product Information

The products displayed at the site are available through Kiyonna in the United States and select foreign markets while supplies last. The prices displayed at the Site are in U.S. dollars.

Colors

Kiyonna has made every effort to display as accurately as possible the colors of Kiyonna merchandise that appear on the Site. However, the actual colors that your see will depend on your monitor and video card, and Kiyonna cannot guarantee that your monitor's display of the colors of Kiyonna merchandise will be accurate.

Links

Kiyonna may have links to outside services, products and resources("Outside Site(s)"). However, Kiyonna does not control the availability and content of such Outside Sites, and any concerns regarding any such Outside Sites should be directed to the particular Outside Site.

Disclaimer

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS AND KIYONNA EXPRESSLY DISCLAIMS ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. BY YOUR USE OF THE SITE, YOU ACKNOWLEDGE THAT YOU ARE USING THE SITE AT YOUR OWN RISK.

Indemnification

You agree to defend, indemnify and hold Kiyonna harmless from and against any and all claims, damages, costs and expenses, including attorney's fees, arising from or related to your use of the site.

Miscellaneous

Unless otherwise specified, the Site and the Contents thereof are displayed solely for the purpose of promoting Kiyonna merchandise. The Site is controlled and operated by Kiyonna from its offices in Los Angeles, California.

This Agreements shall be construed in accordance with the laws of the State of California, without regard to any conflict provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of California, County of Los Angeles.

The section titles in this Agreement are solely used for the convenience of the parties and have no legal or contractual significance.

 

PRIVACY AND SECURITY


Customer information policy

Kiyonna collects customer information in an effort to improve our customers' shopping experience. In doing so, we realize we must maintain and use customer information responsibly. We do not sell online customer information to any outside company or third party.

If at any time you would like us to delete your registration information, feel free to contact us. Please be sure to include your email address and full name.

Order information

Protecting your order information is a priority to us. We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than Kiyonna.