SHIPPING & DELIVERY

Now through December 5th, we're happy to offer FREE Ground Shipping BOTH WAYS on Continental US orders of $100 or more (applies to merchandise subtotal after coupon but before any applicable tax.)  For expedited orders or orders under $100, please see below shipping costs.

Most in stock orders will ship out within 24-48 hours of ordering (we do not ship on Saturdays, Sundays, on US holidays).  Please note, some orders may take additional time to process depending on the time it takes to obtain credit card authorization from your credit card provider.

Ordering out of the US?  Please visit our International Orders & Shipping section.

Need to return or exchange?  Please visit our Returns & Exchanges section.


Holiday Shipping
Celebrate the holidays in style!  Let us help you take the stress out of holiday dressing.  Contact us at
[email protected] if you have questions or concerns regarding delivery times. 
 

Type  

Receive by December 24

STANDARD Shipping

Order by December 16th, 12:00pm PT

SECOND Day

Order by December 21st, 12:00pm PT

NEXT Day

Order by December 22nd, 12:00pm PT


Standard Shipping Services
 

Location

Delivery Time

Shipping Fee

Continental US orders $100 and over*

2-5 business days

FREE

Continental US orders under $100

2-5 business days

$8.95

Alaska, Hawaii

4-5 business days

$19.95

APO/FPO/DPO and US Territories**

Varies

$19.95


*Enjoy
FREE Ground Shipping BOTH WAYS on Continental US orders of $100 or more (applies to merchandise subtotal after coupon but before any applicable tax.)  Please visit our Returns & Exchanges section.
**
We are able to ship to all APO/FPO/DPO addresses.  Due to military handling time, delivery to some destinations will vary.  Orders shipped to PO Boxes are sent via USPS Priority Mail and may take longer to deliver.  Expedited delivery services are unavailable for all these destinations.  US territories outside the Continental US include Puerto Rico, US Virgin Islands, Guam and American Samoa.

Please note:
It is up to the carrier to determine if a package will be delivered if the recipient is not available at the time of delivery.

Orders of $400 or more will require a signature upon delivery.

Expedited Shipping Services
All Second Day and Next Day orders will ship the same business day if placed by 12:00pm PT and credit card authorization is obtained.  Business days do not include Saturdays or Sundays.

Second Day Service

Order Subtotal

Second Day*

Up to $100

$17.95

$100.01 to $150

$19.95

$150.01 to $200

$24.95

$200.01 to $300

$29.95

$300.01 to $400

$34.95

$400.01 and up

$39.95


*Second Day Service may deliver by 4:30pm to most US addresses and by 8:00pm to residences.  Service may be available to Alaska and Hawaii.  Please contact us at
[email protected] if you have any questions or concerns.

Next Day Services

Order Subtotal

Next Day*

Early Next Day**

Up to $200

$39.95

$64.95

$200.01 to $300

$49.95

$74.95

$301.01 and up

$59.95

$84.95


*Next Day Service may deliver by 3:00pm to most US addresses and by 8:00pm to residences.
**Early Next Day Service may deliver by 10:30am to most US addresses.

Please note:
It is up to the carrier to determine if a package will be delivered if the recipient is not available at the time of delivery.

Orders of $400 or more will require a signature upon delivery.

 

INTERNATIONAL ORDERS & SHIPPING

Currency
Please note that all prices are listed in USD.  To better assist you, please select your preferred currency at the top right hand corner on desktop or at the bottom if on mobile.

Returns
Need to return or exchange?  Please visit our Returns & Exchanges section.

International Shipping
Most in stock orders will ship out within 24-48 hours of ordering (we do not ship on Saturdays, Sundays, on US holidays).  Please note, some orders may take additional time to process depending on the time it takes to obtain credit card authorization from your credit card provider.

Transit time varies between 7-14 days.

Canadian Shipping

Order Subtotal

Shipping Fee

Up to $300

$29.95

$300.01 to $450

$44.95

$450.01 and up

$64.95


International Shipping (excluding Canada)    

Order Subtotal

Shipping Fee

Up to $300

$44.95

$300.01 to $600

$64.95

$600.01 and up

$84.95



Customs, Duties & Taxes
Customers with shipping addresses outside of the US are solely responsible for all duties, customs fees, import taxes and brokerage fees.  These are not included in the cost of shipping or handling of your order.

All duties, customs fees, import taxes and brokerage fees vary from country to country; please check with your local customs agency for details on estimated costs.

These fees are non-refundable should you choose to refuse a shipment due to unexpected import fees or if you initiate a return.


 

 

RETURNS & EXCHANGES

Return Policy
Merchandise in their original, unworn, unwashed, unaltered condition with all tags attached may be returned or exchanged within 30 days of purchase.  The return by date will be clearly noted on the front side of your packing slip.  Returns received within this time frame will be credited onto your original form of payment.

Late Returns
For returns received within 61-90 days of the purchase date, you will receive a refund in the form of Kiyonna Merchandise Credit.

Bridal Dresses
Bridal dresses in their original, unworn, unwashed, unaltered condition with all tags attached may be returned or exchanged within 15 days.  For returns received within 15 days of the purchase date, we will credit your original form of payment.  If received after 15 days, Kiyonna Merchandise Credit will be issued.

Custom bridal dresses are FINAL SALE.

Final Sale Items
Packaged shapewear and $25 Mystery Styles are FINAL SALE and may not be returned.

How to Return Merchandise
Pre-Paid Returns
We offer FREE shipping BOTH WAYS on orders of $100+ (
applies to merchandise subtotal after coupon but before any applicable tax.)  This offer is available only for orders placed directly on www.kiyonna.com.

To request a return label, please contact
[email protected] with your order number.

Personal Shipping Method
You can send items back to the below address using any trackable/insured shipping method.  We cannot accept COD returns. 

Kiyonna Clothing, Inc.
Attention:  Returns Department
1315 N. Brasher St.
Anaheim Hills, CA 92807

In-Store
In the southern CA area?  Stop in to make your return or exchange with us directly.  Enjoy the perks of also shopping the entire collection here at The Showroom.  If returning in-store, returns must be done at the below address during our business hours.  Please note, in-store returns are only allowed at this location and not any other specialty store carrying Kiyonna.

Kiyonna
1315 N. Brasher St.
Anaheim Hills, CA 92807

Hours:  Monday – Friday, 9:00am – 5:00pm

Refund Process
Most returns will be processed in approximately 10-14 business days.

Returns received within 30 days of purchase will be credited back onto your original form of payment.  Shipping and handling charges are non-refundable.  Your financial institution may take upwards of 30 days to reflect the transaction.

If merchandise credit is used for any part of your Kiyonna order and a return is made, the merchandise credit will be refunded first and the remainder refunded to the original payment used for the order.

Exchanges Made Easy
Not right the first time?  Let’s get you something else!

Continental US Orders
If you are located within the Continental US, your first exchange shipped to you is FREE!  Should you require multiple exchanges, you will be responsible for the standard shipping costs to and from.  Expedited shipping services are available.

Non-Continental US and International Orders
You are responsible for the shipping costs of both returns and exchanges.

Kiyonna Merchandise Credit + 20% Bonus
Instead of a refund, choose to receive Kiyonna Merchandise Credit and we will add an additional 20% in value to your merchandise credit.  This option is only available for items returned within the 30-day return window and in the original condition in which it was sent.  One per order, this offer is valid only on the first return.  20% value shall not exceed $50 on any single transaction.

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