FREE SHIPPING & RETURNS | on all ground Continental US retail orders $150 or more.*

STANDARD SHIPPING SERVICES EXPEDITED SHIPPING SERVICES INTERNATIONAL ORDERS & SHIPPING ORDERING & PAYMENT RETURNS & EXCHANGES


SHIPPING & DELIVERY


 We're happy to offer FREE Ground Shipping BOTH WAYS on Continental US orders of $150 or more.
(applies to merchandise subtotal after coupon but before any applicable tax).
For expedited orders, please see below shipping costs.

Most in stock orders will ship out within 24-48 hours of ordering (we do not ship on Saturdays, Sundays, or US holidays).
Please note, some orders may take additional time to process depending on the time it takes to obtain credit card authorization from your credit card provider.

Ordering out of the US?  Please visit our International Orders & Shipping section.

Need to return or exchange?  Please visit our Returns & Exchanges section.




 

   STANDARD SHIPPING SERVICES

 
LOCATION DELIVERY TIME SHIPPING FEE
Continental US orders of $150 or more* 2-5 business days FREE
Continental US orders less than $150 2-5 business days $8.95
Alaska, Hawaii 4-5 business days $19.95
APO/FPO/DPO and US Territories** Varies $19.95


*Enjoy FREE Ground Shipping BOTH WAYS on Continental US orders of $150 or more.
(applies to merchandise subtotal after coupon but before any applicable tax).

** We are able to ship to all APO/FPO/DPO addresses.  Due to military handling time, delivery to some destinations will vary.  Orders shipped to PO Boxes are sent via USPS Priority Mail and may take longer to deliver.  Expedited delivery services are unavailable for all these destinations.  US territories outside the Continental US include
Puerto Rico, US Virgin Islands, Guam and American Samoa.

Please note:
It is up to the carrier to determine if a package will be delivered if the recipient is not available at the time of delivery.

Orders of $400 or more will require a signature upon delivery.

 

 


All Second Day and Next Day orders will ship the same business day if placed by 12:00pm PT and credit card authorization is obtained.
Business days do not include Saturdays or Sundays.

 

SECOND DAY SERVICE:

ORDER SUBTOTAL SECOND DAY*
Up to $100 $17.95
$100.01 to $150 $19.95
$150.01 to $200 $24.95
$200.01 to $300 $29.95
$300.01 to $400 $34.95
$400.01 and up $39.95


*Second Day Service may deliver by 4:30pm to most US addresses and by 8:00pm to residences. 
Service may be available to Alaska and Hawaii.  Please contact us at
[email protected] if you have any questions or concerns.

 

NEXT DAY SERVICE:

ORDER SUBTOTAL NEXT DAY* EARLY NEXT DAY*
Up to $200 $39.95 $64.95
$200.01 to $300 $49.95 $74.95
$301.01 and up $59.95 $84.95

*Next Day Service may deliver by 3:00pm to most US addresses and by 8:00pm to residences.
**Early Next Day Service may deliver by 12:00pm to most US addresses.

Please note:
It is up to the carrier to determine if a package will be delivered if the recipient is not available at the time of delivery.

Orders of $400 or more will require a signature upon delivery.

 
 


Currency
Please note that all prices are listed in USD.
To better assist you, please select your preferred currency at the top right hand corner on desktop or at the bottom if on mobile.

Returns
Need to return or exchange?  Please visit our Returns & Exchanges section.


International Shipping
Most in stock orders will ship out within 24-48 hours of ordering (we do not ship on Saturdays, Sundays, or US holidays).
Please note, some orders may take additional time to process depending on the time it takes to obtain
credit card authorization from your credit card provider.

Transit time varies between 7-14 days.

Please note, delivery time cannot be guaranteed due to customs.

 

CANADIAN SHIPPING:

ORDER SUBTOTAL SHIPPING FEE
Up to $300 $29.95
$300.01 to $450 $44.95
$450.01 and up $64.95

 

INTERNATIONAL SHIPPING (excluding Canada):

ORDER SUBTOTAL SHIPPING FEE
Up to $300 $44.95
$300.01 to $600 $64.95
$600.01 and up $84.95



Customs, Duties & Taxes
Customers with shipping addresses outside of the US are solely responsible for all duties, customs fees, import taxes and brokerage fees.
These are not included in the cost of shipping or handling of your order.

All duties, customs fees, import taxes and brokerage fees vary from country to country;
please check with your local customs agency for details on estimated costs.

These fees are non-refundable should you choose to refuse a shipment due to unexpected import fees or if you initiate a return.




 

 Excited to receive your order?  So are we!  Check order status here.

Upon placing your order, a confirmation page will display your order number.
A Kiyonna Order Confirmation with your order details will be sent to you by email. 

Most in stock orders will ship out within 24-48 hours of ordering (we do not ship on Saturdays, Sundays, or US holidays).
Please note, some orders may take additional time to process depending on the time it takes to obtain
credit card authorization from your credit card provider.

Methods of Payment
We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Payments, Bill Me Later and Kiyonna Merchandise Credit.

Coupons
Only one coupon is allowed per order. Coupons are not valid on Spanx, Yummie by Heather Thomson, Sorella Swim,
Swim Sexy, Lindi by Aria Collection, accessories, Lysse, Kiyonna Gift Certificates, Mystery Specials and wholesale orders. 

If you’re on the lookout for a coupon, keep an eye out on our social media for special promotions.
We also offer a 20% off coupon code good for those who sign up for our newsletter.
Sign up here to take advantage of this special offer.


Cancellations & Adjustments
We can't wait to for you to receive your order and want to get started on it right away!
Therefore, o
nce placed, we are unable to make modifications or cancellations.
If you require a change or modification to your order, please call us at 888-549-6662 or 714-956-5588
immediately after placing your order and we will do our best to assist you.


Gift Certificates
Kiyonna Gift Certificates may be purchased online and will be emailed to your recipient.
These are valid for redemption in the currency in which they were originally purchased. 
Click here to shop these sure-to-fit gift options
.

Sales Tax

California
We are required to collect local sales tax in California where we maintain a physical presence. 

International Orders
Customers with shipping addresses outside of the US are solely responsible for all duties, import taxes and brokerage fees.
These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country;
please check with your local customs agency for details on estimated costs.  Customs, duty, and taxes are non-refundable.
Should you refuse a shipment because of unexpected import fees, or change your mind on an order you have received and
decide to initiate a return, the cost of the original shipping, any brokerage/customs/duty taxes,
and any return shipping charges will not be refunded.

Price Adjustments
If you have purchased items that has been reduced in price, we will gladly offer you a one-time price adjustment
if you contact us within 14 days of the original date of purchase.

 


Return Policy
Merchandise in their original, unworn, unwashed, unaltered condition with all tags attached may be returned or exchanged within 30 days of purchase.
The return by date will be clearly noted on the front side of your packing slip.
Returns received within this time frame will be credited onto your original form of payment.
Shipping fees are non-refundable.

Late Returns
For returns received within 31-90 days of the purchase date, you will receive a refund in the form of Kiyonna Merchandise Credit.

Bridal Dresses
Bridal dresses in their original, unworn, unwashed, unaltered condition with all tags attached may be returned or exchanged within 15 days.
For returns received within 15 days of the purchase date, we will credit your original form of payment.
If received after 15 days, Kiyonna Merchandise Credit will be issued.

Custom bridal dresses are FINAL SALE.

Final Sale Items
Packaged shapewear and $25 Mystery Styles are FINAL SALE and may not be returned.

How to Return Merchandise
Pre-Paid Returns
We offer FREE shipping BOTH WAYS on Continental US orders of $150 or more
(applies to merchandise subtotal after coupon but before any applicable tax).
This offer is available only for orders placed directly on www.kiyonna.com.

To request a return label, please contact
[email protected] with your order number.

Self Shipping Method
You may also choose to send items back to us using the shipping company of your choice.
Please send all items to the address below using a shipping service that provides tracking information.
We cannot be held responsible for lost packages shipped to us using the carrier of your choice. 
We cannot accept COD returns. 

Kiyonna Clothing, Inc.
Attention:  Returns Department
1315 N. Brasher St.
Anaheim Hills, CA 92807

In-Store
In the Southern CA area?  Stop in to make your return or exchange with us directly.
Enjoy the perks of also shopping the entire collection here at The Showroom.
If returning in-store, returns must be done at the below address during our business hours.
Please note, in-store returns are only allowed at this location and not any other specialty store carrying Kiyonna.

Kiyonna
1315 N. Brasher St.
Anaheim Hills, CA 92807

Hours:  Monday – Friday, 9:00am – 5:00pm

Refund Process
Most returns will be processed in approximately 10-14 business days.

Returns received within 30 days of purchase will be credited back onto your original form of payment.
Shipping and handling charges are non-refundable.  Your financial institution may take upwards of 30 days to reflect the transaction.

If merchandise credit is used for any part of your Kiyonna order and a return is made,
the merchandise credit will be refunded first and the remainder refunded to the original payment used for the order.

Exchanges Made Easy
Not right the first time?  Let’s get you something else!

Continental US Orders
If you are located within the Continental US, your first exchange shipped to you is FREE via regular ground delivery.
Should you require multiple exchanges, you will be responsible for the standard shipping costs to and from.
Expedited shipping services are available.

Non-Continental US and International Orders
You are responsible for the shipping costs of both returns and exchanges.

Pre-Orders
By placing an order for a pre-order style, your credit card will not be charged until the style is ready to be shipped.
Please note, if paying by Amazon Payments or PayPal, funds are withdrawn immediately.
Pre-order items will ship separately from other items in your order via ground shipping, at no additional charge.
If you have specific concerns regarding the delivery time of this dress, please contact us directly.


Kiyonna Merchandise Credit + 20% Bonus
Instead of a refund, choose to receive Kiyonna Merchandise Credit and we will add an additional 20% in value to your merchandise credit.
This option is only available for items returned within the 30-day return window and in the original condition in which it was sent.
One per order, this offer is valid only on the first return.  20% value shall not exceed $50 on any single transaction.

Promotions and Coupons
*Not valid on Yummie by Heather Thomson, Spanx, Sorella Swim, Swim Sexy, Lindi by Arial Collection, accessories, Lysse, Final Sale items, Slink Jeans, gift cards and wholesale orders. Cannot be combined with any other coupon. One Per Customer.

A leader in the plus-size clothing industry, KIYONNA™ has styled curvy women with its collection of contemporary plus size dresses and separates since 1996. This modern yet feminine label offers styles exclusively in sizes 0x-5x. These well-edited silhouettes can be found online and in specialty plus size clothing stores across the country and beyond. Specializing in silhouettes that are made to flatter a woman's curves, the online boutique offers plus size evening wear including wedding dresses, to laid back tops and skirts with fashion forward sensibility.

Kiyonna.com respects your privacy. We will never rent or sell your personal information. Privacy Policy © 2017 Kiyonna Clothing Inc. Kiyonna is a registered trademark. ALL RIGHTS RESERVED.

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